Customer Care

Domestic Orders (Singapore)

Payment Methods

Paypal, Visa and Mastercard – Fuss free and immediate payment via Paypal’s secure transaction platform. Payment by Visa and Mastercard does not require a Paypal log-in account.

Internet Bank Transfer to DBS CURRENT 0239028187 (Branch Code: 023) – Only Internet bank transfers are accepted, including inter-bank transfers. Payment must be made and notified of within 12 hours from order submission. Orders will automatically be cancelled if left unpaid or unaccounted for within the stipulated time frame given. Failure to notify us of payment within the time frame will also be considered void, and any prior order and payment will be cancelled and refunded. ATM transfer and cash deposit payments are not accepted.

Postage Methods

Regular orders are processed and dispatched from our office within 3 working days, Monday through Friday excluding weekends and public holidays.

S$2.00 flat rate registered postage (Singpost) – 2 – 4 working days*

S$8.00 flat rate courier service – 1 – 2 working days

*on top of 1 – 3 working days of order processing

In the event that your order is returned to us due to incorrect delivery address provided by the customer, or if left unclaimed, the full postage cost of redelivery will have to be borne by the customer. To avoid delays, please ensure that a representative is available at the stipulated delivery address during working hours to sign for your package.

International Orders (Worldwide)

Payment Methods

Paypal, Visa, Mastercard, Discover and Amex – Fuss free and immediate payment via Paypal’s secure transaction platform. Payment by Visa, Mastercard, Discover and Amex does not require a Paypal log-in account.

Postage Methods

Regular orders are processed and dispatched from our office within 3 working days, Monday through Friday excluding weekends and public holidays.

S$12.00 flat rate registered postage (Singpost) for countries in Asia & the Pacific (except Australia, Japan
& New Zealand) – 4 – 10 working days*

S$25.00 flat rate registered postage (Singpost) for countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East – 6 – 14 working days*

*on top of 1 – 3 working days of order processing

If you require a faster shipping option (Express AirMail, Speedpost EMS, FedEx, DHL), please contact us at info@feistheist.com prior to placing your order. Extra charges do apply.

In the event that your order is returned to us due to incorrect delivery address provided by the customer, or if left unclaimed, the full postage cost of redelivery will have to be borne by the customer. To avoid delays, please ensure that a representative is available at the stipulated delivery address during working hours to sign for your package.

Please note that any taxes or customs fees in regard to your purchase as deemed by your country's legal regulations are to be held responsible by the customer.

Backorder Purchases

An estimated date of delivery of backorder purchases is indicated in the item's description. In the event that the stock arrival is delayed for more than 10 days from the stipulated estimated date, we will offer the option of a full refund to participating customers. Backorder purchases must be paid in full at the time of purchase and no cancellations or changes will be allowed. If you make a group purchase of available and backordered items, the available in-stock products will be mailed to you first.

We reserve the right to cancel any backorders due to unforeseen circumstances. Participating customers will be notified as soon as possible in the event of such cancellations.

Returns and Exchanges

Size exchanges is available and applicable only for the same product, subject to stock availability. Exchanges must be notified of, confirmed and returned within 10 days (domestic orders) 20 days (international orders) from order fulfilment. Please contact us at orders@feistheist.com with your order number and product exchange information. Upon confirmation by our customer service representatives, please proceed to send your return in via registered postage. All postage costs incurred from size exchanges will be borne by the customer.

Sale purchases are final and non exchangeable.

All returns must be securely packaged and returned in brand new, unworn and unwashed condition. Returns must be posted with registered postage to ensure delivery. Returns that are received in unsatisfactory conditions or lost in the mailing process will be denied and held responsible by the customer.

We currently do not offer other types of exchanges, returns and refunds, unless in the unlikely event of an error in your order received due to our oversight. In such circumstances, all postage incurred will be borne by us. If you have received a wrong or faulty order, please contact us within 5 days from order fulfilment.

We regret to inform that Superga orders made via our website are not eligible for size exchanges, or any other form of exchange/refund once order has been fulfilled.

Due to mass manufacturing processes, please note that garments may have a 0.1" - 0.9" difference in measurements from the actual stated sizing measurements provided on the website. Please note that this difference cannot be considered as a defect or fault.

Questions and Feedback

If you have any other inquiries or feedback, please do not hesitate to contact us at info@feistheist.com.