FAQ

For more detailed information, please read and refer to these pages –
Customer Care
Ordering & Delivery
Terms & Conditions
Privacy Policy

Frequently Asked Questions (FAQ)

Are you a legitimate business? 
Feist Heist is a Singapore registered business under the company GWCW Pte Ltd.

Do you have a physical store?
A selected range of our merchandise is available exclusively at Blackmarket No.2 – #02-10 Orchard Central, 181 Orchard Road, Singapore 23889.

Why do the product colors look different in the pictures?
Colors appear differently under studio lighting and natural lighting. For the most accurate color representation, refer to the fabric close-up image which is shot under natural lighting.

Do you accept bank transfer payments?
We strictly do not accept payment via bank transfers (i-banking, ATM transfer, inter-bank transfer, cash deposit etc), cash or cheque.

Do you provide registered mail?
Yes, all orders are dispatched via registered mail with Singpost to ensure a safe and guaranteed delivery to our customers.

Is registered mail compulsory? Can I opt out of it?
It is compulsory. However, you can opt out of it at your own risk. We cannot be held liable for any loss of mail should you decide against this option. The flat rate postage charge of S$2.00 is still applicable should you opt for normal postage.

What does flat rate postage mean?
Flat rate postage means that regardless of your order's quantity and size, you will only have to pay for a single postage charge for each order transaction. Which means, the more your purchase in a single order, the more you save on shipping costs!

I made a few order transactions consecutively. Can I combine the postage charges and get a refund for the excess?
Flat rate postage charge is chargeable for every transaction. To avoid being charged extra, please ensure that your order is accurate before proceeding to payment. We do not refund postage charges.
Do you offer the option of meet-ups or self-collection for orders?We do not offer the option of meet-ups or self-collection.

Can I edit or cancel my order?
All sales are final and changing of orders or cancellation is not allowed.

Do you allow for exchanges?
All items purchased off our website is considered final sale and we do not accept any form of returns or exchanges, unless in the event of a faulty or wrong order received.

There has been a mistake with the order I received. How do I proceed from here?
Please contact us directly at info@feistheist.com and we will proceed with the exchange process from there.

I made a purchase of in-stock and backordered items within the same order. Will my full order be mailed only when the backordered stocks arrive?
We don’t like holding you up from receiving your order, so all in-stock purchases will be mailed to you first at no extra charge!

Questions and Feedback
If you have any other inquiries or feedback, please do not hesitate to contact us at info@feistheist.com.