Terms & Conditions

Terms & Conditions

Please take note that by visiting and using our website and purchasing from us, you are accepting and consenting to our Terms & Conditions as stated herein.
Feist Heist may modify the following Terms & Conditions from time to time and your continued use of our website and services shall signify your agreement to be bound by these terms.

Registration

When creating a customer account with us, you must provide accurate and complete information as indicated. Please ensure that all information entered is true, accurate, current and complete in all respects. It is your responsibility to keep your account password secure. In the event of any breach of security or unauthorized use of your account, please contact Feist Heist immediately. Feist Heist will not be liable for any of your losses due to any unauthorized use of your account.

Orders & Delivery

All merchandise is sold on a first pay basis and are subject to acceptance and availability. Please note that items in your shopping cart are not secure until payment is successfully processed, and may be purchased by other customers.

Your order is only complete when we have dispatched your order. Please note that before your order’s completion, there may be changes in your order due to factors such as stock discrepancies and unavailability.

We aim to process and dispatch all orders within 72 hours from receipt of your order confirmation and payment. Feist Heist is not liable for any delay in the delivery of your order caused by destination customs inspection and clearance.

All orders made with Feist Heist are dispatched via registered mail and will include tracking and signature confirmation upon delivery. In the event that the order is returned to us due to error in delivery information as provided by the customer, or failure to collect within the stipulated timeframe as indicated by the postal service, a redelivery fee of the original postage charge (not the flat rate charge) would be charged and payable by the customer. 

In the rare occurrence that your order is damaged or lost in the mailing process, we will take each case into deliberation and proceed further with investigation with the involved postal service provider.

Pricing Policy

All prices stated on our website are in Singapore Dollars SGD$. All payments will have to be made in Singapore Dollars SGD$. The approximate gauge of the prices in United States Dollars USD$ as reflected in the item description is an estimated gauge for International customers and is not valid for final order payments.

Prices stated on our website are inclusive of Singapore Goods and Services (GST) taxes. For International customers purchasing from other countries outside of Singapore, please note that any taxes or customs fees in regard to your purchase are to be held responsible by the customer.

Backorder Purchases

Please take note of the waiting time and estimated date of arrival for the backordered stocks. This information is clearly stated in the item’s description. In the event that the stock arrival is delayed for more than 10 days from the stipulated estimated date, Feist Heist will offer the option of a full refund to participating customers.

Backorder purchases must be paid in full at the time of purchase and no cancellations or changes will be allowed.

Feist Heist reserves the right to cancel any backorders if the response is inadequate. Participating customers will be notified as soon as possible in the event of such cancellations.

Exchanges and Refunds

All items purchased off our website is considered final sale and Feist Heist does not accept any form of returns or exchanges, unless in the event of defects or wrong order received.

In the event that you receive a defective product or if there has been an error in your order, you will be required to mail us back the items via registered mail with tracking. We will reimburse postage charges incurred by you for returns that are solely due to Feist Heist’s oversight.

Please seek to return or get a refund for your order within 7 days of receipt. Items must be returned in their original packaging to ensure that they are adequately protected in transit. Items must be returned new, unused, and with garment tags still attached, wherever applicable. Returns that are damaged or soiled will not be accepted and will be sent back to the customer.

All returns must be received by Feist Heist within 20 days from when you receive your order. Late returns that exceed the 20-day timeframe will not be accepted.

Refunds will be made directly via your transaction purchase, to the payment mode that you have used. We are unable to make refunds through any other methods.

Defective Goods

Goods are classified as faulty if they are received damaged or if there is a manufacturing fault. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please note that we can only replace it for the same product, subject to availability.

Colour Accuracy

Here at Feist Heist, we put in the extra effort to display the colours of our products as accurately as possible. However, please note that we cannot guarantee that your computer monitor's display of any colour will be accurate.

Questions and Feedback

If you have any other inquiries or feedback, please do not hesitate to contact us at info@feistheist.com.